refunds & exchanges

We accept returns for a refund or exchanges for an alternate size on unwashed and unworn merchandise that still hold the original tags. Merchandise received after 30 days of the purchase date will not be refunded but may qualify for store credit at our discretion.

WHERE SHOULD I SHIP MY RETURNS?

To request a return or exchange, contact us support@ghthreads.com

You will need your order # and zip code to request your return or exchange. Once your return has been approved, you will receive a pre-paid USPS or UPS return shipping label you can print and use to return the item. If you receive a damaged or defective item please email our Customer Support team at support@ghthreads.com

HOW SHOULD I SHIP MY RETURN?

Pack and seal your bag securely, in the original package (if possible). Attach the pre-paid, pre-addressed UPS/USPS Return Label to the outside of the bag and drop it off at your closest UPS location or post office. You can call UPS for a pickup at 800-742-5877, if you prefer. No additional postage required. This service is only available in the United States. 

REFUNDS

We will notify you once the return is received and will take 1-3 business days to be processed. If your return is accepted, your refund will be applied to the original method of payment within 7-10 business days. Please contact your banking institution if you do not see your refund prior to contacting us.

ITEMS NOT ELIGIBLE FOR RETURN

Items on FINAL SALE are NOT eligible for returns or exchanges. Items on sales can be exchanged for size or store credit within 30 days of the order.